Privacy Policy

PRIVACY NOTICE

This privacy notice explains how we use any personal information we collect about you when you contact us by phone, email, letter, attend any of our events or when you use our website.

We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.

Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.

What information do we collect about you?

We collect information about you when you fill in an online form to:

  • Sign up for email updates
  • Contact us
  • Place orders for free or paid products or services
  • Complete surveys or provide feedback.
     

This information may include:

  • Name, role and organisation
  • Contact details including email address
  • Demographic information such as postcode and interests.
     

We collect material that you proactively post or contribute to our sites and any correspondence you have with us.

When you contact us by email, letter or on the phone, we may also record this information on our internal systems to help us process your request efficiently.

How do we use your information?

We collect information about you to manage your account, process your order or fulfil any contract we have with you.

We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.

Where do we store your information?

Online forms

The forms on our website are built using a platform hosted in the US, so the information you provide to us is initially stored there. The contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018 and we regularly delete data from this system.

In the longer term your data is stored in our internal record keeping system, which is hosted on a secure server in the EU.

Security and encryption

We take great care to ensure that our websites operate at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.

How long do we keep your information?

We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our customer internal system if we have had no contact with you for three years.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have any questions in relation to this policy, please contact us at the address below or email us at contact@ypwd.info.

Marketing

If you have purchased a product or service from us or have opted-in to hear about our products and services, we will send you information which may be of interest to you.

You have a right to stop us from contacting you for marketing purposes at any time. All our marketing emails contain unsubscribe links. You can also contact us at any time to request a change to your marketing preferences.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:

Email: contact@ypwd.info

write to: YPWD (Berkshire) CIO, Indigo House, First Floor Unit 9, Fishponds Road, Wokingham, RG41 2GY

We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.

Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to date. Please contact us to correct or remove information you think is inaccurate.

Sharing your information with other organisations

We will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for.

If YPWD (Berkshire) CIO is acquired by a third party, personal data held by us will be one of the transferred assets.

Other websites

Our websites contain links to other websites not run by us. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 13 June 2018.

Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.

You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website.

Who we are and how to contact us

YPWD (Berkshire) CIO is registered in England as a charitable incorporated organisation.

If you have any questions about our privacy policy or information we hold about you, you can:

Email: contact@ypwd.info

write to: YPWD (Berkshire) CIO, Indigo House, First Floor Unit 9, Fishponds Road, Wokingham, RG41 2GY